Privacy Policy of Whiteshell Ltd.

Privacy Policy Overview

Welcome to Whiteshell LImited. Your trust is our most important asset. We take the protection and proper use of your personal information seriously and are committed to protecting your personal information in our possession. We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. To preserve your trust, we want you to understand what personally identifiable or personal information we may collect from you, how we use such information, and your choices regarding our use of this information. Please read this privacy policy to learn more about the ways in which we use and protect your personal information. In this policy, the words “we”, “our”, and “us” refer to the and the phrases “personally identifiable information” or “personal information” mean any information by which you can be identified or contacted, such as your name (first and last), address (city, state, zip), e-mail address, telephone number, etc. The purpose of this statement is to set out the purposes for which, and the manner in which, we may collect and use personal information that we may obtain about you. By registering as a user of any services provided by on this website and/or using the website generally, you consent and agree to this use by us. does not knowingly collect data from any unsupervised person under the age of 18. If you are under the age of 18, you must not use the website or submit any personal data to us unless you have the consent of and are supervised by a parent or guardian.

Use of your Personal Information

When you register and use this site:

  • You will be asked to provide certain information, such as your name, contact details and possibly credit card or other payment details. We will store this data but not store your bank card details and hold it on computers or otherwise. We will use this data to fulfil our agreement with you.
  • Some of our services will require further details; for example, when using the Gift list service, this will require further information to set up and maintain your gift list and allow your chosen guests to see your list details.
  • In addition, we may gather other information about your use of the website, including cookies (see the section on Cookies below).

We may use information that you provide, or we obtain that:

  1. To register you with our website and to manage any account you hold with us.
  2. To administer our website services.
  3. To fulfil our agreement with you, process your order, and obtain payment.
  4. To analyze and profile your shopping preferences, e.g. (market, customer and product analysis) to enable us (i) to provide you with a personalized browsing experience when using the website and (ii) to review, develop and improve the products and services which we offer and to enable us to provide you and other customers with relevant information through our marketing program.
  5. We may use your information to make decisions about you using computerized technology, for example, automatically selecting products and/or services which we think will interest you from the information we have.
  6.  To administer any prize draws or competitions you may enter.
  7. We may keep you informed of such products and services (including products and services of other companies and organizations and special offers, discounts, offers, competitions and so on) that we consider may be of interest to you by any of the following methods:
    • Email
    • Telephone (including automated calls)
    • SMS text messages and other electronic messages, such as picture messaging
    • Post
    • Or otherwise

– If you do not wish to receive information about products and services which may be of interest to you from us or carefully chosen third parties, please select the opt-out option where appropriate.

– We may supplement the information you provide us with information we receive from third parties. In particular, we will carry out searches with credit reference agencies.

– We may engage third-party payment providers to administer and process your payment card details to complete any purchase you make through the website.

– We may store and process your information on our information technology systems or on systems owned by third parties that may store and process your information on our behalf.

Crime Prevention

To protect our customers and us from fraud and theft, we may pass on information that we obtain from making identity checks and other information in our customer records, including how you conduct your account, to other Group companies, other retailers and to financial and other organizations involved in fraud prevention and detection, to use in the same way. Without limitation to the foregoing, we may disclose any information and data relating to you to the police or any regulatory or government authority, including and not limited to law enforcement agencies, in response to a request concerning the investigation of any suspected illegal activities.

Telephone Calls

Calls may be recorded to verify content and used with other customer records for regulatory compliance, quality control and staff training, preventing or detecting criminal activity and complaint resolution.

Disclosure of Your Information

We may give information about you to the following companies and organizations who may use it for the same purposes as set out above:

  • To other companies in the Group.
  • To employees and agents of the Group and other approved third parties to administer any accounts, products and services provided to you by the Group now or in the future.
  • To agents who (on our behalf) profile your data so that we may tailor the goods/services we offer to your specific needs.
  • To other organizations for the administration of prize draws or competitions.
  • To anyone to whom we transfer our rights and duties under our agreement with you.
  • If we have to do so or the law allows us to do so.

We refer in the paragraph above to the fact that we may conduct credit reference agency searches to obtain information about you. These agencies record those searches. In addition to the purposes listed above, we may also share information about you and the conduct of your account with credit reference agencies, other lenders and relevant third parties, including our legal advisors and debt recovery agencies.

In carrying out the activities specified in this policy, we may transfer data to reputable companies outside the BD Economic Area. Whilst we take reasonable steps to ensure that your information will be afforded the same level of protection as required under applicable data protection legislation, you should be aware that countries outside the BD Economic Area may not offer the same level of personal data protection.


This site uses cookies, text files containing small amounts of information that a website can send and store on your computer or device through your browser. Cookies may be used by us to provide you with, for example, customized information from our website to make our website more user-friendly. This may include, for example, remembering your postcode for you so you don’t have to re-enter it every time you check the stock levels for an item you are interested in. In addition, cookies allow us to understand who has seen which pages and advertisements, determine how frequently particular pages are visited, and determine the most popular areas of our website.

We must provide you with clear and comprehensive information about the cookies we use on the site and obtain your consent to use the cookies. To comply with these requirements, we have prepared a cookies policy setting out information about cookies, detailing the cookies we use and providing information on how to manage cookies on your computer.

By using the white website, mobile website and Apps, you agree to our Privacy and cookie policies and consent to using cookies and similar technologies by us and our carefully selected third-party partners as described in these policies. If you disagree with such use, please see the Managing Your Cookies section for details on adjusting your settings.

Product reviews

Around two weeks after receiving your product, we may send you an email inviting you to review and rate the purchased product. In addition, sometimes we may ask you if you would like to answer questions related to your product submitted by other customers.

Please be aware that:

– your review may be shared on other whiteshell-MSI sites.

– once submitted, it usually takes 72 hours for your review, question or answer to appear on the website, providing it adheres to our publishing guidelines.

– your review can be submitted anonymously, or if you prefer, you can leave a ratings-only review.

– it is not possible for you to edit/remove your review after submission

In our absolute discretion, we may accept or reject any product review submitted to us and edit any such review for both length and/or content as we see fit. All reviews are submitted on the basis that, or any member of the Group may use the review in any format and for any purpose as it sees fit and for any marketing or promotional purposes.

Links to Other Websites and Services

Websites provided by may include links to other Internet sites, content, or videos (embedded or direct links) maintained by third parties (‘Linked Sites’). provides Linked Sites to you as a convenience, and including Linked Sites does not imply endorsement by of the Linked Sites. You access Linked Sites at your own risk, and by accessing them, you leave ‘s website. Linked Sites are not under the control of Whiteshell Limited, and is not responsible for the contents of any Linked Site, including the privacy policies or tracking technologies they may use. We encourage you to check the applicable privacy policy to determine how they will handle any personally identifying information they collect from you.


You have the right to see personal data (as defined in the Data Protection Act) that we keep about you upon receipt of a written request. If you are concerned that any information we hold on you is incorrect, don’t hesitate to contact us. Please be aware that our site may link to other websites which may be accessed through our site. We are not responsible for the data policies or procedures or the content of these linked websites.

How can I get my name removed from the mailing list?

If you want to be removed from our mailing list, please email with the word ‘remove’ in the subject line and the email address you wish to be removed from the email. Please note that it may take up to 28 days to action your request. In addition, each electronic mailing we send you will contain details on how you can unsubscribe.

How do I change any details stored on

To change your registered details on, click ‘Sign in’ and enter your login name and password. Once logged in, change any of the details shown and click ‘update my details’. For further information about shopping on, please read our Terms and Conditions and Home delivery information.

Contact Us

If you have any comments or queries in connection with our privacy policy, please Email ✉ or ☏ Call Us: +880 1321202467, +880 9666769677.

Changes to Policy

We may amend and update this policy from time to time. Any changes in the future will be posted on this page. The date of the latest update to this privacy policy is set out at the top of this policy.

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